One artwork one owner
Each one-of-one work is available to one customer and is removed from sale after purchase.
Conditions for purchases made through desruc.com
Terms & Conditions
These terms explain ordering, payment, delivery, withdrawal, returns and the rights connected to purchasing a DESRUC artwork.
Tracked and protected
Orders are packed according to the artwork, frame, dimensions and destination.
Fourteen-day right
Consumers normally have fourteen days after receipt to notify DESRUC of withdrawal.
Two-year complaint right
Consumer purchases are protected by the mandatory complaint rights provided by applicable law.
Seller and contact
Who you are buying from
DESRUC
DESRUC is the seller responsible for purchases made through desruc.com.
Address
DESRUC
Vestergade 76, 2. 0004
5000 Odense C
Denmark
Email
info@desruc.com
Customer service and notices concerning orders, withdrawal, returns and complaints are handled by email.
Agreement
When these terms apply
These Terms & Conditions apply to purchases of physical artworks and related physical items made through desruc.com.
By placing an order, the customer confirms that the submitted order information is correct and that the customer is legally capable of entering the purchase agreement.
Mandatory consumer rights always apply and cannot be reduced by these terms.
Orders and availability
How your order is processed
Each one-of-one artwork can only be sold once.
Placing an order
An order is placed by selecting the artwork and available variation, completing checkout and pressing the final order button that confirms the obligation to pay.
Order confirmation
An order confirmation is sent to the email address entered during checkout. The customer should review it and contact DESRUC promptly if any information is incorrect.
One-of-one availability
Product availability is updated through the webshop. After a one-of-one artwork has been purchased, it cannot be sold as a second physical edition.
Technical duplicate sale
In the unlikely event that a technical error allows more than one order for the same one-of-one artwork, DESRUC will contact the affected customer promptly.
Any amount captured for an order that cannot be fulfilled will be refunded without unnecessary delay.
Incorrect customer information
Contact DESRUC immediately if the customer name, delivery address, email address or other order information is incorrect.
Changes cannot be guaranteed after an order has entered packing or has been transferred to the carrier.
Prices and payment
What you will pay
Shown before purchase
The artwork price, selected variation, delivery cost and complete order total are shown before the order is submitted.
The customer will not be charged an additional mandatory amount after checkout unless the customer later requests and agrees to a separate change.
An obvious price or technical error will be handled in accordance with applicable contract and consumer law.
Stripe and MobilePay
Available payment methods are displayed during checkout and may include payment cards processed through Stripe and MobilePay.
The payment amount may be authorised or reserved when the order is placed.
Payment for ordinary physical goods is captured no earlier than dispatch, unless lawful prepayment has been expressly agreed for a specific order.
One-of-one artwork
One physical edition
When an artwork is described as one-of-one, DESRUC releases one physical edition of that completed work. No second physical edition or reprint of the same completed artwork will be offered for sale.
Ownership of the physical artwork transfers to the customer after payment and delivery. Copyright and other intellectual-property rights remain with the artist.
DESRUC may retain photographs and digital documentation of the work for archives, portfolios, exhibitions, editorial use and promotion.
One-of-one status does not by itself remove a consumer’s statutory right of withdrawal.
Artwork information
Product details and framing
Artwork dimensions
The dimensions and other essential characteristics of the physical artwork are stated on the individual product page.
Framed option
Where a framed option is available, the frame is selected individually for that artwork.
Frame material, colour, profile, outer dimensions, protective surface and hanging method may vary between works. The details shown on the product page apply to the selected artwork.
Unframed option
Where an unframed option is available, the artwork is delivered without the selected display frame.
Polaroid and verse
Where the product description states that an original Polaroid, handwritten verse or another element is included, that element forms part of the delivered artwork.
Physical appearance
Screen settings can affect the displayed appearance of colours and contrast.
Physical materials, instant film, handwriting and hand-finished details may contain natural variations. This does not limit the customer’s rights if the product is faulty or materially different from its description.
Shipping and delivery
From DESRUC to your address
Processing time
Orders are normally prepared for dispatch within one to two business days.
A different preparation time may be stated on the product page or communicated where the artwork requires additional protective preparation.
Denmark and EU
Estimated delivery after dispatch:
Denmark: one to two business days.
European Union: two to seven business days.
Delivery periods are estimates and not guaranteed arrival dates.
Carrier selection
DESRUC selects a suitable tracked carrier according to the artwork, frame, dimensions and destination.
Risk during delivery
DESRUC remains responsible for the artwork until it has been delivered into the physical possession of the customer or a person identified by the customer to receive it.
Delivery delays
DESRUC will contact the customer where possible if a significant known delay occurs.
Mandatory rights concerning delayed or missing delivery remain unaffected.
Uncollected packages
Leaving a package uncollected does not by itself constitute a clear notice of withdrawal. The customer must notify DESRUC of the decision to withdraw.
Direct and documented costs caused by an uncollected package may be deducted where permitted by law.
Consumer withdrawal
The fourteen-day right of withdrawal
A consumer normally has the right to withdraw from an online purchase without giving a reason.
The withdrawal period begins on the day the customer, or a person identified by the customer other than the carrier, receives the goods.
To use the right, send a clear statement to info@desruc.com before the deadline.
The withdrawal form near the bottom of this page may be used, but it is not mandatory.
It is not sufficient only to refuse delivery or leave the package uncollected.
Notify within 14 days
Notify DESRUC no later than fourteen days after receiving the order.
Return within another 14 days
After notifying DESRUC, send the artwork back no later than fourteen days after that notification.
Returning an artwork
Return shipping and responsibility
Return address
Returns must be sent to:
DESRUC
Vestergade 76, 2. 0004
5000 Odense C
Denmark
Return costs
The customer pays the direct cost of return shipping when using the ordinary right of withdrawal.
DESRUC pays reasonable return costs where the product is faulty, damaged during delivery, incorrect or otherwise covered by DESRUC’s legal responsibility.
Safe packaging
The customer is responsible for the artwork during the return journey and should use a tracked and appropriately insured service.
Original packaging is recommended. Equivalent protective packaging may be used when the original packaging is unavailable.
Complete artwork
All elements delivered as part of the product must be returned together, including the artwork, frame, Polaroid, handwritten verse and any other included components.
Diminished value
The customer may inspect the artwork in the same way that would normally be possible in a physical shop.
The customer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and condition of the product.
After withdrawal
How refunds are handled
DESRUC will refund the payments received for the returned purchase, including the cost of the least expensive standard delivery option offered for the original order.
Additional delivery costs caused by choosing a more expensive delivery method are not refunded beyond the standard delivery amount.
The refund will be made no later than fourteen days after DESRUC receives the withdrawal notice.
DESRUC may withhold the refund until the returned goods have been received or the customer provides evidence that they have been sent, whichever occurs first.
Refunds are normally made using the same payment method used for the original transaction unless another method is expressly agreed.
Withdrawal exceptions
Custom and personalised work
The statutory withdrawal right may not apply to a product manufactured according to the customer’s specifications or given a clearly personal character.
This exception will only be used where the product genuinely qualifies and where the customer is clearly informed before placing the order.
An artwork being one-of-one, already completed, rare, framed or offered with a standard framed or unframed option does not by itself remove the statutory withdrawal right.
Faults, damage and incorrect orders
Your legal complaint rights
Complaint right
Consumers have a two-year legal right to complain about faults covered by applicable Danish consumer law.
Contact DESRUC within a reasonable time after discovering a fault and explain the problem clearly.
Depending on the circumstances and applicable law, the solution may include repair, replacement, a proportionate price reduction or cancellation of the purchase.
Because one-of-one artworks cannot always be replaced with an identical second work, the legally appropriate solution will depend on the individual case.
Document the package
If the package or artwork arrives damaged, contact DESRUC as soon as reasonably possible.
Photographs of the outer packaging, inner protection, shipping label, frame and artwork can help DESRUC resolve the matter with the carrier.
Reporting visible damage quickly is helpful, but it does not reduce mandatory consumer rights.
Intellectual property
Physical ownership and copyright
Purchasing an artwork transfers ownership of the physical item. It does not transfer copyright, reproduction rights, trademark rights or other intellectual-property rights.
The artwork may not be commercially copied, scanned, reproduced, printed, licensed, merchandised or otherwise commercially exploited without written permission from the rights holder.
These terms do not prevent lawful private ownership, display, photography or resale of the physical artwork.
Responsibility
Liability and events outside control
Mandatory rights
Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.
Foreseeable loss
DESRUC is responsible for loss that is a foreseeable result of a breach of the purchase agreement, subject to applicable law.
Events outside reasonable control
DESRUC is not responsible for delay caused by events outside reasonable control, but will take reasonable steps to reduce their effect and inform the customer where possible.
Mandatory rights concerning delayed or failed delivery remain unaffected.
Resolving a disagreement
Complaints and dispute resolution
Contact DESRUC first so the matter can be reviewed and an appropriate solution can be attempted: info@desruc.com .
If a consumer and DESRUC cannot agree, an eligible complaint may be submitted to Mæglingsteamet for Forbrugerklager through Nævnenes Hus.
Start a complaint through Nævnenes Hus
If mediation does not result in an agreement, an eligible complaint may subsequently be considered by Forbrugerklagenævnet.
A consumer living in another EU country, Norway or Iceland may seek guidance from the European Consumer Centre in their country.
Danish law
These terms and purchases made through desruc.com are governed by Danish law.
A consumer is not deprived of mandatory protection provided by the law of the country where the consumer normally lives when that protection applies.
Updates
DESRUC may update these terms when products, website functions, service providers or legal requirements change.
The terms that applied when an order was placed continue to govern that order.
Effective date: 21 July 2026
Last updated: 21 July 2026
Related information
More about your purchase
Optional standard form
Withdrawal form
Copy this form into an email and complete the relevant information.
Notice of withdrawal
To:
DESRUC
Vestergade 76, 2. 0004
5000 Odense C
Denmark
info@desruc.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Date:
A signature is only required when this form is submitted on paper.
Questions before ordering
Every purchase should begin with clear information.
Contact DESRUC before placing an order if you need clarification about an artwork, frame, delivery, withdrawal or these terms.
Contact DESRUC