Shipping is currently available to addresses in Denmark and countries within the European Union.
Delivery, care and returns
Shipping & Returns
Clear information about how your one-of-one artwork is prepared, delivered and, when necessary, returned.
Each available artwork is already produced and normally leaves DESRUC within one to two business days.
A suitable tracked carrier is selected according to the artwork, destination and required protection.
Consumers may notify DESRUC of their decision to withdraw within 14 days after receiving the artwork.
Estimated delivery
From DESRUC to you
Delivery times begin after the artwork has been prepared and handed to the selected carrier.
Denmark
1-2 business days after dispatchMost Danish orders are expected to arrive within one to two business days after dispatch. Delivery to islands or remote locations may require additional time.
European Union
2-7 business days after dispatchDelivery time depends on the destination country, local distribution network and selected carrier. More distant destinations may take longer.
Delivery times are estimates rather than guaranteed dates. Weekends, public holidays, severe weather, carrier disruption and circumstances outside the control of DESRUC may affect delivery.
Prepared with care
The journey
Every piece is irreplaceable. The packaging and delivery method are therefore chosen around the individual artwork.
Protective packaging
The artwork and all accompanying elements are securely packed to reduce movement, pressure and impact during transport. Framed and unframed pieces may require different packaging.
Carrier selection
The carrier may vary according to the size, framing, value and destination of the artwork. DESRUC selects an appropriate tracked service for each order.
Tracking information
Tracking details are sent to the email address used during checkout once the carrier has received the parcel.
Correct address
Customers are responsible for entering a complete and accurate delivery address. Contact DESRUC immediately if an address needs to be corrected before dispatch.
Right of withdrawal
Returning a piece
A return should be handled carefully because the artwork, Polaroid and handwritten verse form one complete work.
Notify DESRUC
Email info@desruc.com within 14 days after receiving the artwork and clearly state that you wish to withdraw from the purchase.
Receive instructions
Include your order number and the name of the artwork. DESRUC will confirm the return details so the parcel can be correctly identified when it arrives.
Return within 14 days
After notifying DESRUC, send the artwork back within the following 14 days. Retain proof that the return has been dispatched.
Pack securely
Return the complete artwork with the Polaroid, handwritten verse and any other included elements. Secure packaging should be used to prevent damage.
Return shipping
Who pays?
When a customer uses the right of withdrawal because they have changed their mind, the customer is responsible for the return shipping cost.
The customer is responsible for the artwork until it is received by DESRUC. A tracked return service and proof of dispatch are strongly recommended.
If an order is damaged, defective or incorrect, DESRUC covers the necessary and reasonable return shipping cost. Contact DESRUC before arranging that return.
Refunds
After return
Refunds are issued to the original payment method. DESRUC may wait until the returned artwork has been received, or until valid proof of return has been provided.
When the complete order is returned under the right of withdrawal, the original standard delivery cost is also refunded. Additional costs for a more expensive delivery method are not refunded.
A deduction may be made if the artwork has been handled beyond what is necessary to inspect it and this has reduced its value.
Damaged or incorrect?
Contact info@desruc.com as soon as possible if an artwork arrives damaged, appears to have been lost, or does not match the order.
For transit damage, keep the complete packaging and send clear photographs of the outer parcel, shipping label, internal packaging and damaged area. This helps DESRUC investigate the shipment with the carrier.
Reporting damage quickly helps the investigation, but does not remove or reduce the customer’s mandatory consumer rights.
Return destination
Return address
DESRUC Vestergade 76, 2. 0004 5000 Odense C DenmarkContact DESRUC before sending the return so the parcel can be correctly connected to your order. Do not send returns using cash on delivery.
Return notice template
To: info@desruc.com
I hereby notify DESRUC that I wish to withdraw from my purchase.
Name:
Order number:
Artwork:
Order date:
Date received:
Date of this notice:
Customer address:
Customer signature, only if sent on paper:
Questions before ordering?
Every artwork is different.
Its journey may be too.
Contact DESRUC for questions about delivery, packaging, framing, returns or a specific destination before placing your order.
Contact DESRUC