Existing order
Include your order number and the email address used during checkout.
Artwork, orders, delivery and returns
Contact DESRUC
Questions about an artwork, order, frame, delivery or return are handled directly by email.
Get in touch
Email
info@desruc.com
Address
DESRUC
Vestergade 76, 2. 0004
5000 Odense C
Denmark
Customer service
Order questions, withdrawal notices, returns and complaints are handled through email so the complete conversation remains connected to your order.
Choose a subject
What can DESRUC help you with?
Select a topic to open a new email with the subject already prepared.
01 / Artwork
02 / Order
03 / Delivery
04 / Framing
Artwork questions
Ask about dimensions, materials, colours, details, availability or the story behind a specific work.
Email about an artwork →Order help
Contact DESRUC about an existing order, payment, confirmation email or incorrect delivery information.
Email about an order →Shipping or return
Ask about delivery, tracking, withdrawal, return shipping, package damage or an incorrect order.
Email about delivery →Framing questions
Ask about framed and unframed options, outer dimensions, protective surfaces or hanging methods.
Email about framing →
Helpful information
Include these details
Artwork question
Include the artwork title or a link to the relevant product page.
Delivery damage
Include photographs of the outer package, shipping label, inner protection, frame and artwork.
Return or withdrawal
Clearly state that you wish to withdraw or return the order and include the order number.
Find an answer
Useful information before emailing
Email and privacy
When you contact DESRUC by email, the information you provide is used to answer your message, assist with your order and maintain necessary customer-service records.
Do not send payment-card details, passwords or other unnecessary sensitive information by email.
More information is available in the Privacy Policy .
Contact DESRUC
Questions are always welcome before or after purchase.
Send an email about an artwork, order, frame, delivery, return or anything else connected to DESRUC.
Email DESRUC